Question 1

What should I do if my desired product is unavailable?

Accepted Answer

Products that are out of stock are not open for purchase at the moment, unless marked for presale, where you can buy them ahead of time. We regret that we cannot provide specific restock dates for backordered items. We apologize for any inconvenience.

Question 2

When will your next promotion be available?

Accepted Answer

Stay updated on upcoming promotions, special events, and new product launches at OohGirl! by subscribing to our email newsletter.

Question 3

Are OohGirl! products sold elsewhere besides OohGirl.com?

Accepted Answer

Currently, OohGirl! products are sold exclusively only on our website. To ensure that you are purchasing a legit product, always buy our products directly from our website at OohGirl.com.

Question 4

How can I return an item?

Accepted Answer

We want you to experience our products with confidence through our 7-day Your..Eyes..Will..Mesmerize! Guarantee. So, if you're not fully satisfied with your purchase for any reason, you can return it within 7 days of receiving your order for a full refund. We encourage you to try something adventurous—your satisfaction is our priority! Please note this guarantee is valid only for products purchased on OohGirl.com.

Returns Within 7 Days
If you're not completely happy with your purchase from OohGirl.com, you can send it back within 7 days from the date you received it. You will need to cover the return shipping costs. We will issue your refund using the original payment method.

Returns After 7 Days
We are unable to accept returns that are mailed back more than 7 days after the delivery date. No refunds will be issued for these returns.

Question 5

Are product samples available?

Accepted Answer

Currently, we do not distribute free samples without a corresponding purchase. Occasionally, we provide samples as complimentary gifts with purchases or to introduce new product lines. To stay informed about these special opportunities, please join our email list by filling out the newsletter subscription form located at the bottom of the web page.

Question 6

How can I track my order?

Accepted Answer

To track your order, you can log in to your account on our website and go to the 'Order History' section. There, you will find the tracking information for your recent purchases. Additionally, you will receive a shipping confirmation email with a tracking link once your order has been dispatched.

Question 7

An item is missing from my order.

Accepted Answer

It's possible that not all items were available at the time your package was shipped. Check your shipping confirmation email to see if any items are still listed as pending shipment.

You won't be charged for any items that were not sent. If you have more questions or need assistance, we are available to help.

Question 8

How can I modify or cancel my order?

Accepted Answer

Unfortunately, once an order is submitted, we cannot cancel it or make changes, including adjustments to shipping details or product choices. Please double-check your order before finalizing it.

If you have further questions or need assistance, feel free to contact us.

Question 9

Is there a restriction on how many orders I can place?

Accepted Answer

We limit the number of orders each customer can place in a 30-day period to ensure our products reach true OohGirl! beauty enthusiasts, not resellers. This policy also helps more customers get access to our most sought-after items, particularly during limited-edition releases.

For additional details, please contact us.

Question 10

What payment methods are accepted?

Accepted Answer

We accept a variety of payment methods including credit cards, Google Pay, and Apple Pay for your convenience. You can choose the option that suits you best during the checkout process.

FAQ

Frequently Asked Questions